Pulsr is a product of Klarify, registered in Utrecht, The Netherlands (CoC: 50359266). References to "Pulsr", "we", "us" or "our" in these Terms refer to Klarify.
Contact: info@getpulsr.eu
These Terms of Service ("Terms") govern your access to and use of the Pulsr platform, including the monitoring dashboard, GTM monitoring script, email alerts, Slack notifications, and all related services (collectively, the "Service").
By signing up or using the Service you agree to these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the organisation you represent. By using the Service, you confirm this.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at info@getpulsr.eu if you suspect unauthorised access.
We may suspend or terminate accounts that violate these Terms, are involved in fraudulent activity, or remain unpaid after notice.
Pulsr monitors Google Tag Manager (GTM) events on websites you have authorised, detects anomalies against configured thresholds, and sends alerts via Slack and email.
dataLayer.push events at the browser level via a lightweight JavaScript tag| Plan | Price | Domains |
|---|---|---|
| Starter | €29/month | 1 domain |
| Growth | €79/month | 5 domains |
| Agency | €149/month | 15 domains |
| Enterprise | €299/month | Unlimited |
Prices are exclusive of VAT unless stated otherwise. VAT will be applied where required under applicable EU law.
New accounts on Starter, Growth, and Agency plans receive a 14-day free trial. No payment is taken until the trial period ends. You may cancel at any time during the trial at no cost.
Payment is processed by Mollie B.V., our payment service provider. Accepted methods include iDEAL, credit card (Visa/Mastercard), and SEPA Direct Debit. By providing payment details, you authorise us to charge your chosen payment method on a monthly recurring basis.
Subscriptions are billed monthly from the date your trial ends. Invoices are issued electronically to the email address on your account.
We will notify you at least 30 days in advance of any price changes by email. Continued use of the Service after the effective date constitutes acceptance of the new price.
You may cancel your subscription at any time by contacting info@getpulsr.eu. Cancellation takes effect at the end of the current billing period. You retain access to the Service until that date.
We do not offer refunds for partial billing periods, except where required by applicable law. If you cancel during a free trial, you will not be charged.
We may terminate your account with 30 days' written notice. If we terminate without cause, we will refund any prepaid fees for the unused portion of the current billing period.
You agree not to:
Violation of this section may result in immediate account suspension.
We aim for high availability but do not guarantee uninterrupted service. Pulsr is a monitoring tool — it does not replace your own internal QA processes.
Planned maintenance will be communicated in advance where possible. We are not liable for monitoring gaps caused by:
Enterprise customers may request a separate Service Level Agreement (SLA).
When you install the Pulsr monitoring script on your website, Pulsr acts as a data processor. The script collects:
page_view, purchase)cid)No visitor PII (names, emails, IP addresses) is collected by the script.
We process your name, email, company name, and domain as a data controller for the purpose of providing the Service. See our Privacy Policy for full details.
A Data Processing Agreement (DPA) is available on request at info@getpulsr.eu. Enterprise customers receive a DPA by default.
We process your data under Article 6(1)(b) GDPR (performance of a contract) for account and billing data, and Article 6(1)(f) GDPR (legitimate interest) for the monitoring script.
The Pulsr platform, monitoring script, brand, and all related materials are the intellectual property of Klarify. You are granted a limited, non-exclusive, non-transferable licence to use the Service during your subscription term.
You retain ownership of all data collected from your websites.
Each party agrees to keep confidential any non-public information received from the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation survives termination of these Terms for 3 years.
To the maximum extent permitted by applicable law, our total liability for any claim under these Terms shall not exceed the fees paid by you in the 3 months preceding the claim.
We are not liable for indirect, consequential, incidental, or punitive damages, including loss of revenue, loss of data, or loss of clients. We are not liable for any failure to detect a GTM or tracking issue on your website.
Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded under Dutch law.
You agree to indemnify and hold harmless Klarify, its directors, employees, and contractors from any claims, damages, or costs (including legal fees) arising from your violation of these Terms or your use of the Service in a manner that harms a third party.
We may modify the Service or these Terms at any time. For material changes to these Terms, we will notify you by email at least 14 days before the changes take effect. Continued use of the Service after that date constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of the Netherlands. Any disputes shall first be attempted to be resolved amicably. If not resolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the competent court in The Hague (Den Haag), Netherlands.